Many thanks to all of our customers that took the time to complete our customer satisfaction survey.
As you would expect, feedback from our customers is very important to us and helps us to improve your experience of Plastic Coatings Ltd. Where the survey has indicated that we can improve an aspect of the services that we offer, we are working hard behind the scenes to do just that.
A key aspect of service that you said we could improve was the ability to reach us by telephone. We have, as a result, revised our phone system to improve the service we offer.
We have improved in two key ways, the first is to increase the number of telephone lines from 8 to 16! This means we can now handle double the telephone traffic. The second improvement was to invest in further direct telephone numbers so that when our two receptionists and our sales team are busy, our customers can still contact us using alternative numbers if they choose to do so.
These direct numbers are –
Direct lines
Production Managers
Sales Team
Fastener Coating Pricing
Transport Team
Credit Control / Accounts
Quality Engineers
We believe this improvement as a direct response to feedback from our customers, demonstrates our commitment to customer service.
If you want to discuss any of these points, or any other issues you have, please feel free to contact us by any means you choose, we’ll be happy to do our best to resolve any issues for you.
